We do not offer any refunds or exchanges since all of our products are handmade and personalized for you.  All items on our online store are "Final Sale".  If you have any issues with your order please contact us immediately via email within 3 days after delivery. After 3 days we will not be able to resolve the issue. **We'll required proof to be submitted**

Emilee on Crafts is not responsible for loss, damaged or stolen packages. Once the package is under the shipping carrier company is not our responsibility, so please contact them if you have any issues.